KingsPay (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
Personal Information
- Account Information: Full name, email address, phone number, and password when you create an account.
- Identity Verification (KYC): Government-issued ID (e.g., driver’s license, passport, NIN), date of birth, address, and selfie photographs for regulatory compliance.
- Financial Information: Bank account details, transaction history, wallet balances, and virtual card details.
- Device Information: Device model, operating system version, unique device identifiers, IP address, and push notification tokens.
Usage Information
- Transaction details including amounts, recipients, dates, and service types (airtime, data, bills, gift cards, crypto, virtual cards).
- App interactions, feature usage, and session duration to improve our services.
- Biometric authentication data (Face ID or fingerprint) stored locally on your device only. We do not store biometric data on our servers.
2. How We Use Your Information
- Process and facilitate transactions you initiate through the app.
- Verify your identity to comply with KYC/AML regulations.
- Send service notifications, transaction confirmations, and important updates.
- Improve, personalize, and optimize our platform and user experience.
- Detect, prevent, and investigate fraudulent or unauthorized activities.
- Comply with applicable legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (payment processors like Monnify, identity verification services, cloud infrastructure providers).
- Regulatory Authorities: When required by law, court order, or regulatory compliance (CBN, NFIU, etc.).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.
4. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for all data in transit (TLS 1.3).
- Hardware-backed encryption for sensitive credentials via expo-secure-store.
- Biometric authentication for transaction authorization.
- Automatic app lock when the app goes to the background.
- Idempotency keys to prevent duplicate financial transactions.
- Regular security audits and vulnerability assessments.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain certain information as required by applicable regulations (typically 5 years for financial transaction records).
6. Your Rights
You have the right to:
- Access and review your personal data held by us.
- Request correction of inaccurate or incomplete data.
- Request deletion of your account and associated data (subject to regulatory retention requirements).
- Withdraw consent for data processing where applicable.
7. Contact
For privacy-related inquiries or requests, contact us at support@kingspay.ng or via WhatsApp at +234 812 210 5340.